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Return & Refund Policy – TingDoom
At TingDoom, we are committed to ensuring your satisfaction with every purchase. If you’re not completely happy with your order, our Return and Refund Policy makes it easy to address your concerns.
Items must be returned within 30 days of delivery.
Products must be unused, unworn, and in their original packaging.
Proof of purchase (e.g., order confirmation or receipt) is required.
Customized or personalized products
Clearance and sale items
Gift cards
Contact our customer service team at support@tingdoom.com or call +44 7877 198633 with your order details.
Our team will guide you through the return process and provide the return shipping address.
Ship the item(s) back to us using a trackable shipping method.
Refunds are issued for items returned in eligible condition.
If the product is damaged or not in its original condition, a partial refund may be issued or the return may be rejected.
Once we receive and inspect your return, we will notify you of the refund approval status via email.
Approved refunds will be processed within 5–7 business days to the original payment method.
Original shipping charges are non-refundable.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
If your order arrives damaged or defective:
Contact us within 48 hours of receiving the product.
Provide photos of the damage/defect and your order details.
We will arrange a replacement or full refund at no additional cost to you.
We currently do not offer direct exchanges.
To exchange an item, please:
Return it for a refund
Place a new order for the desired item
If you haven’t received your refund after 7 business days:
Check your bank account or payment method
Contact your bank or payment provider (processing times may vary)
Still need help? Contact us at support@tingdoom.com
For any questions or concerns about this Return and Refund Policy, please reach out:
📧 Email: support@tingdoom.com
📞 Phone: +44 7877 198633
We’re here to ensure your experience with TingDoom is smooth and worry-free!
