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Shipping Policy

Shipping Policy – TingDoom

At TingDoom, we strive to provide reliable and efficient shipping services to ensure your orders arrive on time and in excellent condition. Please review our Shipping Policy for important details about shipping options, costs, and delivery timelines.


1. Order Processing

  • Processing Time: Orders are typically processed within 3–5 business days after payment confirmation.

  • Custom Orders: Customized products may require an additional 3–7 business days for processing.

  • Weekends & Holidays: Orders placed on weekends or public holidays will be processed the next business day.


2. Shipping Options and Costs

We offer multiple shipping methods to meet your needs. Costs are calculated at checkout based on your:

  • Shipping address

  • Product weight and size

  • Selected shipping option

Standard Shipping: Estimated delivery within 14–20 business days
International Shipping: Delivery time and cost vary by destination. Customs duties may apply.


3. Delivery Timeframes

Estimated delivery times are provided at checkout, but actual times may vary due to:

  • Carrier or customs delays

  • Weather or unexpected disruptions

  • Remote delivery locations


4. Tracking Your Order

Once your order ships, you’ll receive a confirmation email with:

  • A tracking number

  • A tracking link to monitor your shipment in real-time


5. Shipping Restrictions

Some countries or regions may have limited shipping availability due to carrier constraints or local regulations. We will inform you if your address is affected.


6. Lost or Delayed Shipments

If your package is lost or delayed beyond the estimated timeframe:

📧 Contact us at support@tingdoom.com
📞 Or call us at +44 7877 198633

We will work with the shipping carrier to resolve the issue as quickly as possible.


7. Damaged Packages

If your order arrives damaged:

  • Take clear photos of the packaging and damaged item(s)

  • Contact our support team within 48 hours of delivery

  • We’ll arrange a replacement or refund based on the situation


8. International Shipping & Customs

  • International orders may be subject to customs duties, taxes, or fees based on the destination country

  • These charges are not included in the product or shipping price and are the customer’s responsibility

  • Customs processing may delay delivery and is beyond our control


9. Changing Your Shipping Address

  • You may update your shipping address before the order is processed

  • Once your order is shipped, we cannot make any address changes


10. Contact Us

For any questions or concerns about shipping, please reach out:

📧 Email: support@tingdoom.com
📞 Phone: +44 7877 198633


Thank you for choosing TingDoom – where style meets convenience and reliability.