Shipping Policy – TingDoom
At TingDoom, we strive to provide reliable and efficient shipping services to ensure your orders arrive on time and in excellent condition. Please review our Shipping Policy for important details about shipping options, costs, and delivery timelines.
Processing Time: Orders are typically processed within 3–5 business days after payment confirmation.
Custom Orders: Customized products may require an additional 3–7 business days for processing.
Weekends & Holidays: Orders placed on weekends or public holidays will be processed the next business day.
We offer multiple shipping methods to meet your needs. Costs are calculated at checkout based on your:
Shipping address
Product weight and size
Selected shipping option
Standard Shipping: Estimated delivery within 14–20 business days
International Shipping: Delivery time and cost vary by destination. Customs duties may apply.
Estimated delivery times are provided at checkout, but actual times may vary due to:
Carrier or customs delays
Weather or unexpected disruptions
Remote delivery locations
Once your order ships, you’ll receive a confirmation email with:
A tracking number
A tracking link to monitor your shipment in real-time
Some countries or regions may have limited shipping availability due to carrier constraints or local regulations. We will inform you if your address is affected.
If your package is lost or delayed beyond the estimated timeframe:
📧 Contact us at support@tingdoom.com
📞 Or call us at +44 7877 198633
We will work with the shipping carrier to resolve the issue as quickly as possible.
If your order arrives damaged:
Take clear photos of the packaging and damaged item(s)
Contact our support team within 48 hours of delivery
We’ll arrange a replacement or refund based on the situation
International orders may be subject to customs duties, taxes, or fees based on the destination country
These charges are not included in the product or shipping price and are the customer’s responsibility
Customs processing may delay delivery and is beyond our control
You may update your shipping address before the order is processed
Once your order is shipped, we cannot make any address changes
For any questions or concerns about shipping, please reach out:
📧 Email: support@tingdoom.com
📞 Phone: +44 7877 198633
Thank you for choosing TingDoom – where style meets convenience and reliability.